All of Throughline

Measures

Give every team a number that rolls up.

A measure that only exists at the top is a slogan. One that only exists at the bottom is a chore. Throughline gives each level a number that is genuinely theirs and still connected to the one above it.

Read where it is going, not where it has been.

A measure is scored on pace against the pace it would need. If the trailing run rate will not reach the target, it says so in October rather than in March, while there is still a quarter left to do something about it.

How it is scored

The maths

Delivered
How much of the target is already banked
Trailing
The rate you have actually been moving at
Required
The rate needed to land it from here
Projected
Where the trailing rate lands you by year end

Works both directions. A number you want down, like ninety-day receivables, is scored on the reduction rather than the total.

Measures · Q3
MeasureUnitCadence Annual targetStatus
Total revenue
Assigned · Corporate · 2 leading
CAD
Monthly
12,000,000 CAD
ON TRACK
Digital order share
Assigned · Corporate
%
Monthly
40%
ON TRACK
Net Promoter Score
Assigned · Corporate
NPS
Monthly
62 NPS
AT RISK
Western locations live
Assigned · Corporate
stores
Monthly
25 stores
IDLE

At or above the pace it needs is on track. Within ten percent is at risk. Below that is off track.

Pace, not the last update

A number that looks fine today and will miss in March is called at risk today.

Up or down, both work

A target you want to reduce is scored on the reduction, so lower-is-better numbers are not upside down.

Projection can overrule pace

If the run rate actually lands past the target, that wins regardless of what the pace ratio says.

It rolls down, and it rolls back up.

A corporate number breaks into the team numbers that feed it, and those break down again. When one underneath slips, the value rolls up into its parent, so the top of the plan moves because something real moved, not because somebody updated a slide.

Your numberJovan

You own

Time to ship

Feeds wholesale revenue, which the company is carrying.

You see yours and the one above it. Not everybody else's.

The cascade

Corporate

Wholesale revenue, to eleven million

Signed roaster count

On track

Sales · Suki Chandra

Time to ship

At risk

Operations · Jovan Osei

Halifax line lead time

At risk

Fulfilment · Ama Boateng

Pick accuracy

On track

Fulfilment · Sam Reyes

Halifax slipping is why time to ship is at risk, and why the corporate number will hear about it before the quarter closes.

Who can see a measure follows the owner, the team and the manager chain, never the whole org.

Six levels deep if you need it

The cascade walks parent to child as far down as the org actually goes.

A slip travels upward on its own

The value rolls into the parent, so the top moves because something real moved.

Privacy holds on the way up

Owner, team and the manager chain see it. It does not become an org-wide leaderboard.

Nobody has to guess at their part.

Every level can see the number it owns, the number it feeds, and whether the way things are going right now will get there.