Retreats that end
in decisions.

Throughline plans the day around the call you need to make, runs it with your team, and tracks what was decided until it is done.

What's coming up?

The call this retreat has to makeIn your words
Online orders or new regions. We can't fund both.
Margin down 6 pointsTeam doubts follow-throughBaristas don't know the planPickup runs late
Nnorthbrew.cosite + 3 documents
What you sell
Specialty coffee, 25 cafésyour site
Last year's plan
Grow to 30 locationsplan-2025.pdf
Gross margin
58%, down 6 pointsQ2 results.pdf
Answered
Answered
Answered
Answered
Answered
Answered
Answered
Answered
Answered
What your team said9 of 9 answered
We are clear on the decision4.1
We can say what we think3.4
We will follow through2.4
Gap: 6 of 9 doubt the team will follow through
Anonymous to everyone, including you
Your customers112 answered
Why they left, or nearly did
Fees at checkout
38%
Pickup not ready
24%
A café nearer work
15%
"I'd order every day if my coffee was actually ready when the app says."Customer, in their own words
The app brings customers in. The wait at pickup sends them away.
Across the company41 answered44 answered46 answered
"We know what the strategy is"Divided
Leadership team
4.3
Head office
3.6
Café managers
2.5
Baristas
1.9
"We hear about the plan when the menu changes."Barista, in their own words
The further from head office, the less people know the plan.
Where the team standsMixed
COMMITMENTCONFLICTSAFETYACCOUNTABILITY
Team averageYour readEach teammate
Your biggest blind spot: on "We will follow through" you rated 4/5. The team averages 2.4/5.
Your agenda
09:20What the team, staff and customers said
10:10Make the call
11:00Clear the air on follow-through
Added from your teamKeep
11:40Take the plan to the cafés
Added from your staffKeep
13:30Fix pickup before pushing the app
Added from your customersKeep
15:15Owners and dates, out loud
Margin down 6 pointsTeam doubts follow-throughBaristas don't know the planPickup runs lateTeam doubts follow-throughBaristas don't know the planPickup runs late

Plan with the full picture.

Throughline reads your company and gets input from your team, your staff and your customers, so your planning covers all the bases.

Your ideas, and your business on paper
Throughline reads your business and draws out the ideas in your head, then puts the two together.
What isn't written down
Your team, people across the company and your customers add what no document holds. The plan is not a one-man show, and nothing blindsides you.
The agenda changes to fit
Where the answers show a gap, the day makes time for it. You keep or drop each change.

Run a day built around the big decisions.

Throughline keeps the day on the calls that matter, from the first agenda item to the last decision.

Decisions grounded in facts
The room weighs the evidence before anyone argues, so the loudest voice doesn't decide.
A team that owns the call
Everyone has a say, so nobody leaves feeling overruled.
Everyone leaves knowing who does what
Each decision is written down in the room's words, with an owner and a date.
Live09:40  The real problem behind the margin drop10:10  Make the call11:25  What could break it09:5210:41Decided11:25
Gross margin58%Q2 results.pdf
App orders31%of all orders, up from 12%sales.xlsx
Delivery cost per order$4.20on an $11 average ordersales.xlsx
What customers said112 answered
Fees added at checkout
38%
Pickup takes too long
24%
"I stopped ordering on the app once the fee showed up at the very end."Customer, in their own words
What is really behind the margin drop?Waiting for 2 moreAll 9 in
Hidden
Delivery fees eat the app orders
Hidden
Too many new cafés at once
Hidden
Delivery fees again
Hidden
Bean prices up 20%
Hidden
Checkout drops half the carts
Hidden
Fees, and slow pickup
4 of 9 name delivery fees
Live9 of 14 voted12 of 14 voted14 of 14 voted
Where do we grow next year?
Online orders
8
New regions
4
Wholesale
2
Online orders leads
The decisionRecorded 10:58
Lead with online orders. Hold the new regions until Q3.
GKOwnerHead of Digital
By31 March
Reopens if online orders stay under a quarter of new customers by May.
The decisionCompany priorityWeek 1 of 13Week 3 of 13
Lead with online orders. Hold the new regions until Q3.Grow online orders to 40% of new customersOn trackAt risk
LMDigitalCheckout conversion to 30%On track
AOOperationsOrders ready in 10 minutesOn trackBehind
TBMarketing3,000 app installs a weekOn track
Sent to each team the same day
Weekly check-inMonday 08:00
How is "Orders ready in 10 minutes" going?
71% of app orders were ready in 10 minutes last week. The target is 95% by the end of the quarter.
On trackAt riskOff track
Updated. No login needed.
Week 3 of 13
Orders ready in 10 minutes is falling behind. The owner was nudged this morning.

What you decide keeps moving after everyone goes home.

The decisions become each team's part of the plan, with owners, measures and a rhythm to check in.

Every team gets its part the same day
The company priority breaks into the work each team owns.
Owners update from their inbox
One click on a weekly email. No login and no status meeting.
You see slipping in week three
Not at the quarterly review, while there is still time to act.

Questions

How do you measure whether a company retreat was worth it?

By what happens after it, not by how the day felt. A retreat takes your most expensive people out of the business, so it should pay that back in decisions that stick. Three questions tell you if it did: did each decision leave with an owner and a date, did it reach the teams that have to act, and did the numbers move? Throughline answers all three for you, all year, so when someone asks what the retreat bought, you can show them.

Do we still need a facilitator?

No, and you do not have to let one go either. Without one, your own leader runs the day. With one, they keep reading the room while Throughline takes the clock, the capture and the follow-through.

What do we walk out with?

A live plan, not a slide deck. Every decision from the day becomes a priority with an owner, a date and a measure, and it reaches every team the same day. Throughline tracks it all year and helps everyone recalibrate when things change. Prefer to run it elsewhere? Take the whole plan as a PDF or Markdown.

How is this different from asking a chatbot for an agenda?

A chatbot can draft an agenda, but it only knows what you tell it, and its job ends when the document does. Throughline asks your team, your wider company and your customers before the day, so the agenda goes after the gaps they actually see. On the day, it keeps the room on the decision until it is made and owned. Afterwards, that decision becomes a live plan each team works from, tracked all year.

Does this work if some of the team is remote?

Yes. A session runs with everyone in one room, everyone on a call, or some of each. In the room, everyone answers on their own device and the wall shows the answers together. On a call, you paste the meeting link and the capture happens there.

Decision execution is here.

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