Decisions that get made,
and then get done.

Throughline plans the session around the decision you have to make, captures it in the room with an owner and a measure, and turns it into one plan everyone works from.

What's coming up?

1Needed
2Framed
3Argued
4Owned
5Translated
6Worked
7Adjusted
8Carried
Before the callThe callThe workWhen reality moves
One decision, one recordLead with online ordersNorthbrew · 25 cafés
Oct 2Margin down 6 points since spring. A call is needed.
Oct 9"Online orders or new regions. We can't fund both."9 of 9 team · 46 staff · 112 customers
Nov 12, 10:204 of 9 name delivery fees. The room votes 8, 4, 2.
Nov 12, 10:58Lead with online orders. Hold new regions until Q3.Head of Digital · by 31 March
Nov 134 priorities, 14 actions, every team's part.
Week 3Online share 33%. One priority at risk.
Jan 20Pickup target moved to Q2, with reasons. Approved.
Next retreatCarried forward. Reopens only if online orders stay under a quarter of new customers by May.
The call this retreat has to make
Online orders or new regions. We can't fund both.
Your team
9 of 9
doubt follow-through
Across the company
46
baristas 1.9 of 5
Your customers
112
pickup runs late
Your agenda
09:20What the team, staff and customers said
10:10Make the callThe best hour
11:25What could break it
15:15Owners and dates, out loud
12Needed, framed · Before the call

Walk in knowing the call and what everyone thinks.

The decision is named in your words, and the full picture is gathered before the day.

The call, namedWritten down the moment it is needed, in your words.
The full pictureYour documents, your team, your staff and your customers.
The best hourThe agenda is built around the decision, not a list of topics.
34Argued, owned · The call

Leave with a decision the whole room owns.

Every view surfaces before the argument, and the call leaves the room with a name and a date.

Every voice firstAnswers stay private until all are in.
Alignment you can countThe room votes before the call locks.
An owner and a dateRecorded in the room's words, before anyone leaves.
Live14 of 14 voted
Where do we grow next year?
Online orders
8
New regions
4
Wholesale
2
The decisionRecorded 10:58
Lead with online orders. Hold the new regions until Q3.
OwnerHead of DigitalBy31 March
Reopens if online orders stay under a quarter of new customers by May.
Mission, this yearOnline orders to 40%, margin held at 60%Week 3 of 13
GKDigitalRegulars stop queuing at the counterOn track
TBMarketingRegulars bring in new customersAt risk
AOOperationsApp orders ready when promisedAt risk
MVProcurementEvery cup stays profitableOn track
Owners update from a weekly email. No status meeting.
56Translated, worked · The work

Every team knows its part, and progress reports itself.

The plan exists the same day, with a name and a number on every line.

Each team's partPriorities, owners and measures, down to the front line.
Progress without chasingOwners update from a weekly email.
Only what needs youA slip shows in week three, not at the quarterly review.
78Adjusted, carried · When reality moves

Decisions stay right as the year changes.

When a number will not land, the change is proposed with its reasons. The next retreat starts from what was decided.

Changes in the openA correction is proposed with its reasons, for you to approve.
Nothing argued twiceThe next retreat opens with each decision and why it was made.
Reopened for a reasonOnly when its trigger fires, a number moves, or its owner leaves.
Next retreat · carried forwardLead with online ordersHolding. Online share is 36% and climbing. Nothing contradicts it, so the room does not argue it again.
Proposed changeJan 20
Move "ready in 10 minutes" from Q1 to Q2.
· Kitchen screens are in 5 of 25 cafés; the supplier slipped six weeks.· Cafés with screens hit 93%, so the target itself still holds.
ApproveKeep Q1

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